Definition of Total Quality Management by Different Authors: Atkinson defines “TQM is a strategic approach to produce the best product and service possible through constant innovation.” According to Besterfield (1995) “QM as both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organization. It integrates fundamental management techniques, existing improvement efforts, and technical tools under disciplined approach.” According to ISO “TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term…
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